Privacy Policy

Lumo Rideshare Inc. ("Lumo," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Lumo mobile applications, website, and related services (the "Platform"). By using Lumo, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

We may collect:

• Full name
• Email address
• Phone number
• Profile photo
• Payment information (processed securely via third-party providers)
• Pickup and drop-off locations
• Communications with support

For drivers, we may also collect:

• Driver's licence details
• Vehicle information
• Insurance documentation
• Background screening information

B. Automatically Collected Information

When you use the Platform, we may collect:

• Real-time GPS location data (during active rides)
• Device information (device model, OS version)
• App usage data
• IP address
• Trip history
• Crash reports and diagnostics

Location access is required to match riders with drivers and provide real-time tracking.

2. How We Use Your Information

We use information to:

• Provide ride matching services
• Process payments
• Send trip confirmations and receipts
• Improve safety and fraud prevention
• Provide customer support
• Comply with legal and regulatory requirements
• Improve and optimize our Platform

3. Location Information

Lumo collects precise location data:

• When the app is open and active
• During active rides
• For safety and trip verification purposes

Location tracking stops when the ride ends unless required for fraud prevention or dispute resolution.

You may disable location permissions in your device settings; however, the app may not function properly.

4. Sharing of Information

We may share information with:

• Drivers (for trip fulfillment)
• Riders (driver name, vehicle info)
• Payment processors
• Background screening providers
• Insurance providers (where required)
• Law enforcement or regulators when legally required

We only share information necessary to operate our services.

5. Data Retention

We retain personal information:

• As long as your account remains active
• As required by transportation regulations
• As necessary to resolve disputes
• To comply with tax and legal obligations

When no longer required, data is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no electronic transmission or storage system can be guaranteed 100% secure.

7. Your Rights (Canada – PIPEDA)

You may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your account (subject to legal retention requirements)

Requests may be sent to: support@getlumo.ca

8. Children's Privacy

Lumo services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

9. Third-Party Services

Our Platform may use third-party service providers for:

• Payment processing
• Cloud hosting
• Analytics
• Mapping services

These providers are contractually obligated to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised "Last Updated" date.

Continued use of the Platform constitutes acceptance of changes.