Terms & Conditions

1. About Lumo

Lumo Rideshare Inc. ("Lumo," "we," "us," or "our") operates a Transportation Network Company (TNC) platform connecting riders with independent drivers in Ontario, Canada.

Lumo provides a technology platform only. We do not provide transportation services directly.

Drivers using the Platform are independent contractors and are not employees, agents, or representatives of Lumo.

2. Eligibility

To use the Platform, you must:

• Provide accurate and complete account information
• Comply with all applicable laws
• Agree to these Terms

We reserve the right to suspend or terminate accounts for violations.

3. Account Registration

You are responsible for:

• Maintaining confidentiality of login credentials
• All activity occurring under your account
• Providing accurate information

4. Fare Calculation & Pricing

Fares are calculated based on:

• Time and distance traveled
• Pickup and drop-off locations
• Operational cost factors

Additional charges may apply:

All fares are tax inclusive.

Pricing adjustments may occur with advance notice where required by applicable regulations.

5. Payment

Where required by municipal regulations, payment may be required prior to trip commencement to confirm total fare.

Payments are processed through third-party payment providers.

Lumo does not store full credit card information.

6. Receipts

Electronic receipts are issued via the Platform and sent to the email associated with your account.

7. Refusal of Service

Drivers may refuse service where reasonably justified, including:

• Threatening or abusive conduct
• Safety concerns
• Refusal to state destination
• Refusal to comply with payment requirements

All refusals must comply with the Ontario Human Rights Code. Discrimination is prohibited.

8. Accessibility

Lumo complies with the Accessibility for Ontarians with Disabilities Act (AODA).

Drivers must accommodate service animals and mobility devices as required by law.

9. Driver & Vehicle Standards

Drivers must:

• Hold a valid Ontario G driver's licence
• Maintain required insurance coverage
• Pass background screening
• Hold valid TNC licensing

Vehicles must meet Ontario Safety Standards.

10. Insurance

Drivers must maintain:

• Minimum $2,000,000 CAD liability coverage
• Appropriate rideshare endorsement

11. Limitation of Liability

To the maximum extent permitted by law, Lumo is not liable for:

• Actions or omissions of independent drivers or riders
• Delays, cancellations, or service interruptions
• Loss or damage to personal property

Nothing in these Terms limits liability where prohibited by law.

12. Indemnification

You agree to indemnify and hold harmless Lumo from claims arising from your misuse of the Platform or violation of these Terms.

13. Intellectual Property

All content, trademarks, logos, and software on the Platform are the property of Lumo Rideshare Inc. and may not be copied or used without permission.

14. Suspension & Termination

We may suspend or terminate accounts for:

• Violations of these Terms
• Fraudulent activity
• Safety concerns
• Regulatory requirements

15. Changes to Terms

We may update these Terms periodically. Continued use of the Platform constitutes acceptance of updated Terms.

16. Governing Law

These Terms are governed by the laws of Ontario and Canada.